Shipping & Handling

DESPATCH

Standard stock items will usually be despatched within 2 to 5 working days of the offer being made by the customer to Lions Australia, if such offer is accepted by Lions Australia. However, Lions Australia will not be responsible for any loss or damage suffered by the customer by virtue of any delay in the despatch of the goods.

Prices on the website do not include shipping costs, where applicable.

Standard shipping and handling costs are AU$10.00 per order for all orders less than AU$75.00 in value using regular eParcel Post or Fastway (larger items).

Lions Australia delivers goods Australia Wide and to our clubs in Papua New Guinea. International shipping is charged at standard Australia Post rates.

Lions Australia is committed to servicing the clubs of the Multiple District with high quality customer service and quality products. We endeavour to ensure all products on our website are currently in stock and pricing is true and correct. In the event an item is not available or we are unable to fulfill your order we will place the item on backorder and fulfill the remainder of the order.

 

EXPRESS DELIVERY

If the customer requests express delivery of goods then Lions Australia will be entitled to levy an additional charge for the same.

Shipping by eParcel Express Post will be charged at a flat rate of AU$17.50 per order regardless of order value or destination within Australia.

If the purchase has been paid by way of a charge against a credit card then the customer authorises Lions Australia to charge the express delivery costs against the credit card and appoints Lions Australia as the customer's attorney for the purpose of effecting such charge.

 

Returns & Refunds

REFUND POLICY

Refund of any payment received will be made solely at the discretion of Lions Australia and will only be considered if goods are returned within 30 days of despatch. If goods are not faulty they must be in a saleable condition for a refund to be considered. No refund will be made in any other circumstances unless it is otherwise required by the provisions of the Trade Practices Act.

All Charter Monarch and Monarch Chevron certificates must be returned no later than the 30th April to receive a refund as these items become annually obsolete.

All returned items must be accompanied by relevant paperwork.

Returns of Polo Shirts will not be accepted unless there is a manufacturing fault.

A restocking fee will be charged at a rate of AU$15.00 per order to cover adminstraltion costs.

 


DAMAGED OR INCORRECT MECHANDISE

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise.