Lions Australia

Frequently Asked Questions  Finding the Product Displaying More Products Displaying More Information About a Product Specifying Product Options Express delivery Selecting the Product Removing a Product Payment Charging to a Club Account Finding the Product First, find the product you wish to order. This is done by clicking on one of the categories on the left side of the screen. Some categories have sub categories. For example, the “Awards” category includes the sub categories of “Attendance Tabs and Chevrons”, “Certificates”, “Medals and Ribbons” and “Plaques”. If there are subcategories then clicking on a category on the left of the screen will cause a list of its subcategories to appear in the right part of the screen. Then click on the subcategory and a list of products will be displayed on the right side of the screen. top Displaying More Products There are up to 10 products displayed on each page. If there are more than 10 products in any category or sub-category then there will be a “next page” link at the bottom of the page. Clicking on this will display the next page of products. If you want to go back to the previous page of a category or subcategory, click on the “Previous Page” link at the bottom of the page or use your browsers “Back” button. top Displaying More Information About a Product Clicking on the photograph or title of any product will cause a larger image of the product to be displayed. top Specifying Product Options When you have found the product you want, you must specify any options for the product. Many products have options. For example, the same type of plaque can be ordered with different wording for a presentation to a President, Secretary or Treasurer. In these cases, there is a list of options next to the description of the product. Simply highlight the option you want by clicking on it. Sometimes the options are so numerous that a drop down list is used. This consists of a box in which one option is displayed. At the right hand end of the box there is a down arrow. Clicking on the down arrow will cause all options to be displayed. top Express delivery All products have the option of express delivery. To have the item delivered by courier, simply click on the check box next to the words “express delivery” which appear to the right of the product description. You will be charged the additional cost of the express delivery later. top Selecting the Product Once you have selected all options, click on the shopping cart logo which appears to the right of the product description. You will then be taken automatically to the shopping cart which displays all your purchases. The shopping cart displays all full details of all your purchases. However, the cost of express delivery or engraving is not included. If you wish to purchase more items either click on the “Back” button above the shopping cart to return to where you were previously or select a new category from the menu on the left. top Removing a Product If you decide that you no longer wish to purchase a product, go to the shopping cart. Locate the product in the list and then type “0" in the quantity column next to the product description. Then click on the “Recalculate” button at the bottom of the page. The shopping cart page will be replaced with one in which the deleted item no longer appears. top Payment Once you have selected all the items you wish to purchase, then click on the “Proceed to Checkout button” located at the bottom of the shopping cart page. If you are not on the shopping cart page then click on the “View Cart” button located on the menu bar a cross the top of the page and the shopping cart page will appear. You will then be taken to the eWay eCommerce gateway site where you will enter your payment details. top Charging to a Club Account If you wish to charge to a club account then specify “account” as the method of payment,  “Club” as the account number and insert the club name in the “Additional Instructions” field. If you charge to a club account, the goods will be delivered to the club address as specified in the MD Directory and not the address specified as the delivery address by you. top Generated by AWP ezimerchant Professional